Refund policy

Returns

We want you to love what you ordered. If something isn't right, you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it
• In its original packaging, with tags still attached
• Accompanied by proof of purchase (order number or confirmation email)

Certain items cannot be returned, including final sale items, intimate apparel, and swimwear where the hygiene seal has been removed.

How to Start a Return

Email us at info@marlowereeve.com with your order number and the reason for your return. Our team will confirm your eligibility and provide instructions on where to send your item.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund.

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the item you'd like.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@marlowereeve.com with photos of the item. We'll arrange a replacement or full refund at no extra cost to you.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at info@marlowereeve.com.